PSTET reports on information that affects examinations, recruitment, and the daily lives of millions of students and job aspirants. Reader feedback is one of the most important ways we identify gaps in our coverage, surface errors, and improve the usefulness of what we publish. This page describes how to reach us and what to expect after you do.
When to contact us
Please get in touch when you:
- Spot a factual error in an article (incorrect dates, vacancy numbers, eligibility, links, names, or figures)
- Find a broken link, especially to an official document or government portal
- Identify outdated information after an examination body has issued a revised notification
- Believe an article contains insensitive language, biased framing, or under-representation of a community or region
- Want to flag a topic, examination, or recruitment we have not covered
- Have a question about our methodology, sourcing, or editorial decisions
- Want to alert us to information that needs to be added to a live article (for example, a result link going live)
How to reach us
You can find the contact details for our editorial team on our About page, including our official email address. When sending feedback, please include:
- The URL of the specific article you are writing about
- A clear description of the issue (specific text, exact link, or specific section)
- Where applicable, a link to the authoritative source supporting the correction or update
- Whether you would like us to acknowledge you publicly if your feedback leads to an article update
What you can expect from us
We aim to respond to feedback on the following timelines:
- Factual corrections supported by an authoritative source: acknowledged within 24 hours, applied within 72 hours where the source is verifiable
- Broken or incorrect links: typically fixed within 24 hours
- Live-event updates (e.g., a result link going live): applied as quickly as we can verify the update, often within minutes during active reporting windows
- Coverage gaps (a topic we have not covered): logged in our editorial backlog; we cannot promise coverage of every requested topic, but we read every suggestion
- Editorial concerns (framing, bias, representation): reviewed by a senior editor; substantive concerns receive a written response
What feedback does not get a response
To keep our editorial team focused on accuracy and timely reporting, we generally avoid responding to:
- Requests to publish unverified rumours, leaked papers, or unofficial “previous year question” sets
- Requests to remove accurate factual information that someone simply does not like
- Requests to write articles primarily promoting a coaching institute, mock-test platform, or commercial service
- Personal attacks on writers, editors, or other readers
- Requests for personal advice about an individual’s examination preparation, application status, or career decisions we report on examinations but cannot offer personalised counselling
Public corrections
When reader feedback leads to a substantive correction, we apply it transparently. The article’s update timestamp is bumped, and where the correction changes the meaning of the article, we add a clear correction note. See our corrections policy for the details of how corrections are recorded.
Editorial complaints escalation
If you raise a concern with our editorial team and are dissatisfied with the response, for example, you believe a correction was insufficient or that an article remains misleading after our update, you can request that the matter be escalated to senior editorial review. Escalations are reviewed within five working days.